The Services and Fees section is a an indispensable part of the entire Agreement between Client and Azbar Europe.

Online support

Online Support is initiated through the Support portal by creating a ticket by the Client. Our representative will schedule a Online Support with the Client in reasonable time but no longer than 2 days.

  • Each starting 1 hour of engagement: 50 €
  • Minimum 1 hour no matter of the case is charged
  • All previous invoices need to be paid
  • Standard response time under 2 days

By activating one of our SLA Online Support Subscription Client have the right to:

  • call on the phone number directly avoiding ticket creation
  • call between 08-22 or 0-24h depending on the Subscription
    activated at least 10 days prior to Support
  • get Support Online response within 2 hours

Physical repair on site

For Support which can not be easily solved Online Client also need to create a ticket and our technician will come and do the Support in Client object within 7 days.

  • Each starting 1 hour of Support: 70 €
  • Minimum 1 hour no matter of the case is charged
  • Arrival on site fee: 100 €
  • Travel expenses: 1 € / km
  • All previous invoices need to be paid
  • Response time under 7 days

By activating one of our SLA Support Subscription based on the location of Client object, Client have the right to:

  • call us directly to report the problem and we will create a ticket
  • get Support response time within 2 days
  • discount 30% on Travel expenses and Arrival on site fee
  • discount 15% on all replaced spare parts

Repair, spare parts, replacements

If for any reason the equipment cannot be fixed on site Client has option to get replacements from Azbar Europe for 10% value of the equipment while waiting for the repair. If the equipment is under warranty and there is no proof of Client careless handling Client has the right to get a replacement for free.

The price list of spare parts is listed here.

MODELSUPPLIERPRODUCTHRPRICE €
AZP-100117azbarPLATE SS WITH SOLENOID VALVES 8 BRANDSredni ventil sa 82820
AZK-110004azbarTOWER DISPENSER FOR 8 BRANDSTočionik 8 brandova8256
AZK-110005azbarTOWER DISPENSER FOR 16 BRANDSTočionik 16 brandova11076
AZK-110006azbarTOWER DISPENSER FOR 24 BRANDSTočionik 24 brandova13908
AZK-110007azbarTOWER DISPENSER FOR 32 BRANDSTočionik 32 brandova16728
AZK-110008azbarTOWER DISPENSER FOR 40 BRANDSTočionik 40 brandova19548
AZK-110009azbarTOWER DISPENSER FOR 48 BRANDSTočionik 48 brandova22368
AZK-110010azbarTOWER DISPENSER FOR 56 BRANDSTočionik 56 brandova25200
AZK-110011azbarTOWER DISPENSER FOR 64 BRANDSTočionik 64 brandova28020
AZK-110040azbarRACK BACKBAR 8 BRANDSspremnici 3*4.5 + 3*3.5 + 3*2.5 za 8 pića3720
AZK-110212-01azbarAZ-JUNIOR PLUS POS 100 SPOUT BOSSuređaj za aktivaciju dozera3300
AZK-220000-01azbarAZ-200 PLUS POS BOSSuređaj za aktivaciju dozera4740
AZK-110119azbarAZ GUN 14električni pištolj3360
AZP-200002azbarSPOUT REGULAR PROGRAMMABLEdozer40
AZP-200008azbarSPOUT FASTFLOW PROGRAMMABLEdozer40
AZC-900045azbarAZBAR SEAL BLACK PREFORM 1000termo folija za dozere154
AZK-110076azbarbackbar bottle holdernosač za boce na šanku180
N5000141schankomatFlojet - PumpFlojet - Pumpa70
AZ-BAGschankomat5 liter canisterSpremnik 5 litara normalni78
AZ-BAG5schankomat5 liter can thinSpremnik 5 litara uski121
AZP-002020azbarRedni ventili za pivo (kontrola na VELMIX)Redni ventil pivo VELMIX440
AZP-002010azbarFLOWMETER BEER (na konzole)300
AZP-200001azbarACTIVATOR RINGprsten za aktivaciju dozera825
AZC-900042azbarBOTTLE SPACER (LARGE)Pero za dozer2,64
AZP-200003azbarONE WAY VALVE WITH TUBINGnepovratni ventil za dozer3,6
AZC-501296azbarKEYPAD GUNploča sa tipkama za pištolj165
WB-833M5schankomatWunderBar gun 3/3WunderBar pištolj 3/3690
TYPE 47schankomatPython "Schankomat" 7+41 metar25
AZC-900036azbarHOLDER FOR ACTIVATOR RINGnosać za prsten33
TYPE 820schankomatPython "Schankomat" 20+81 metar40
AZC-501307azbarHOSE SS GUN AZBARmetalni bužir za cijevi
AZP-006500azbarPCB JUNIOR PLUSmatična ploča za junior1080
AZK-888900azbarAZ-200 BOSS FIRMWARE UPGRADEčip 180
AZP-100824azbarJUNIOR PLUS POS FIRMWARE UPDATEčip 120
AZP-100000azbarAZ-200 CONTROLLER PCBmatična ploča za az2003000
AZRS232azbarAZ RS 232 cableRS 232 kabel za Junior48
SCH-SK2DschankomatM1-7 BAR - SCHANKOMAT CO2manometar120
AZ-NAPtrafoadapter 24V ACadapter 24V AC70
SCH-101841schankomatLiter meter 1 lineMjerač protoka pive 1790
SCH-101842schankomatLiter meter 2 linesMjerač protoka pive 2942
SCH-101843schankomatLiter meter 3 linesMjerač protoka pive 31110
SCH-101844schankomatLiter meter 4 linesMjerač protoka pive 41260
SCH-101845schankomatLiter meter 5 linesMjerač protoka pive 51692
SCH-101846schankomatLiter meter 6 linesMjerač protoka pive 61845
SCH-101847schankomatLiter meter 7 linesMjerač protoka pive 72025
SCH-101848schankomatLiter meter 8 linesMjerač protoka pive 82180
215540SET2schankomatSchankomat Getränkestopp für BierPosuda protiv pjene pive238
X5schankomatX5 schankomatnadpultni 3 gazirana, 2 negazirana3960
X6TschankomatX6 schankomatnadpultni 3 gazirana 3 negazirana6280
X8schankomatX8 schankomatnadpultni 4 gazirana 4 negazirana5090
S21schankomatS21 buffet dispenser 2 juicesnadpultni 2 negazirana grapisan soka3720
S41schankomatS41 buffet dispenser 4 juicesnadpultni 4 negazirana grapisan soka4920
P1000schankomatTropftasse Einbau B:1000mm,T:220mm,H:30mmUgradbena kanalica na šanku155
G1034schankomatTropftasse EINBAU INOX mit Gläserdusche B:800mm,T:220mm,H:30mmDRIP CUP UGRADBENA INOX sa staklenim tušem Š: 800 mm, D: 220 mm, V: 30 mm208
4.500.007webelectronic gun for soda/water 6 syrupselektrični pištolj za pića 6 artikala1750
4.500.000webHolder for electronic gunnosač za el pištolj43
3.800.305webController for electronic gunupravljačka elektronika za pištolj sa displayom1800
3.000.080webElectro transformator for electronic guntrafo za el pištolj140
09.00286-SV4webPresuure controller for electronic gunregulator pritiska za el pištolj280
900.241webValve for electronic gunnepovratni ventil za el pištolj34
82-4250-KauperEclipse 4250 IE bar control systemkontroler za istakanje neograničeno pića3600
82-R-4250auperRegular 10 ml/sec alcohol pourerstandardni dozer na boce32
82-B-4250auper25 ml/sec programmable wine pourerbrzi dozer za butelje42
82-306auperReplacement RFID activator ringzamjenski prsten za aktivaciju dozera790
82-784-S3KauperEclipse 784 S3 bar control systemjednostavni kontroler za istakanje 8 različitih pića2600
82-R-Xauper10 ml/sec coded pourer for alcohol (X = 1 to 7)dozeri za jednostavni kontroler24
82-B-Xauper25 ml/sc coded pourer for wine (X = 1 or 3)brzi dozer za jednostavni kontroler28
82-305-CauperReplacement coded activator ring with connectorzamjenski prsten za jednostavni kontroler790
80-725auperLiquor manager Live annual license feepraćenje istakanja uživo na mreži godišnja licenca900
80-710auperLiquor manager update without live featureslicenca za softver jednokratno bez praćenja uživo600
82-045auperFruit fly basketzaštita protiv mušica u dozeru3
80-007auperAir tight soft pourer coverszaštita dozera od zraka radi održavanja3
82-TE-XauperElevated pourer option (pourer not included)dodatak za veća grla za dozer19
82-030auperShrink seals for very large bottlnecks (pack of 100)folije za zatvaranja većih grla12
82-025-XauperPreformed shrink seals (pack of 1000)standardne folije za dozere127
80-825auperMagnetic pourer insertion and cleaning toolalat za lakše postavljanje i čišćenje dozera109
82-750-RauperRegular size poly-corks eachzamjenski gornji dijelovi dozera standard1
82-750-OauperLarge size poly-cork eachzamjenski gornji dijelovi dozera veliki2
82-700-HauperReplacement breather tubes for alcohol pourerszamjenske cjevčice za dozere3
82-340auperActivator ring box with 1M cabledodatni set za aktivaciju dozera ispod šanka124
82-700-WauperReplacement breather tubes for wine pourerszamjenske cjevčice za dozere za vina5
82-325auperActivator ring holder (Aluminum with plastic support)držač aktivacijskog prstena109
82-605auperRegular ibutton keyaktivacijski ključ za kontroler27
70-060auperAP821 422 hubhub konektor za do 8 kontrolera386
70-040auperInverted flat modular cable 10 ftkablovi za spajanje na hub25
70-010auperRS-232 null modem cable 10 ftmrežni rs232 kabel za spajanje na računalo46
40-062auper12 VDC 2A power adapterstrujni adapter za kontroler46
40-605auper12 VDC 2A power adapter International AC entry modulesstrujni adapter za kontroler AC80
40-069auper9 VDC Power supply AP821 hubstrujni adapter za hub40
50-018-CauperFlow meter only 1/8 (3mm) bore with 25 ft cable296
50-316-CauperFlow meter only 3/16 (4.7mm) bore with 25 ft cable296
50-732-CauperFlow meter only 7/32 (5.54mm) bore with 25 ft cable296
50-332-CauperFlow meter only 3/32 (2.3 mm) bore with 25 ft cable296
50-014-CauperFlow meter only 1/4 (6.3mm) bore with 25 ft cable296
50-018-DCauperFlow meter only 1/8 (3mm) bore with 25 ft cable352
50-316-DCauperFlow meter only 3/16 (4.7mm) bore with 25 ft cable352
50-732-DCauperFlow meter only 7/32 (5.54mm) bore with 25 ft cable352
50-332-DCauperFlow meter only 3/32 (2.3 mm) bore with 25 ft cable352
50-014-DCauperFlow meter only 1/4 (6.3mm) bore with 25 ft cable352
30-100auperGraduated cylinder 20 oz/ 600 ml52
3/8SCVauperCheck valve 3/8 OD tubing50
1/2SCVauperCheck valve 1/2 OD tubing54
30-600auper5/8 BSP(F) x 3/8 OD adapter (push-in JG type washer included)12
30-610auper5/8 BSP(F) x 1/2 OD adapter (push-in JG type washer included)12
30-240auperLexan nut5
30-200auperSoft neoprene washers0,69
30-210auperSS hose clamp4
30-700-SauperTailpiece stainless steel for 3/16 (4-5mm) tubing4,8
30-710-SauperTailpiece stainless steel for 1/4 (6-7mm) tubing4,8
30-720-SauperTailpiece stainless steel for 3/8 (8-9mm) tubing4
30-900auperEmpty keg detector (FOB)154
50-200auper2FM flow meter system (end of life)440
50-402auperOptional reset key module (end of life)120
50-600-KauperTM600 metering system960
50-6400-KauperTM6400 metering system1656
50-6400-KEauperTM6400 metering system with network adapter1766
50-6400-COLauperExtra TM6400 flow meter collector box472
50-100-630auperAutomatic Draft Tap 630SS faucet1100
50-100-650auperAutomatic Draft Tap 650SS faucet with flow control1176
50-155auperFaucet handle 3/8 thread adapter with 3M VHB tape35
50-120-IPBauperEthernet adapter junction box for ADT283
50-101-CBauperSet of 2 flow meter junction boxes boxes to link 6 flow meters and 6 ADTs.243
50-650auper1.75 in (44 mm) SS shank with 90 deg 3/16 barbed elbow103
50-655auper2.5 in (63 mm) shank with straight 3/16 barb95
50-675auperSS 1/2 European shank adapter for ADT89
70-125auper25 ft/7.65M Cat 5 cable24
70-150auper50ft/15M Cat 5 cable48
70-200auper100ft/30M Cat 5 cable94