The Services and Fees section is a an indispensable part of the entire Agreement between Client and Azbar Europe.

Online support

Online Support is initiated through the Support portal by creating a ticket by the Client. Our representative will schedule a Online Support with the Client in reasonable time but no longer than 2 days.

• Each starting 1 hour of engagement: 50 €
• Minimum 1 hour no matter of the case is charged
• All previous invoices need to be paid
• Standard response time under 2 days

By activating one of our SLA Online Support Subscription Client have the right to:

• call on the phone number directly avoiding ticket creation
• call between 08-22 or 0-24h depending on the Subscription
  activated at least 10 days prior to Support
• get Support Online response within 2 hours

Physical repair on site

For Support which can not be easily solved Online Client also need to create a ticket and our technician will come and do the Support in Client object within 7 days.

• Each starting 1 hour of Support: 70 €
• Minimum 1 hour no matter of the case is charged
• Arrival on site fee: 100 €
• Travel expenses: 1 € / km
• All previous invoices need to be paid
• Response time under 7 days

By activating one of our SLA Support Subscription based on the location of Client object, Client have the right to:

• call us directly to report the problem and we will create a ticket
• get Support response time within 2 days
• discount 30% on Travel expenses and Arrival on site fee
• discount 15% on all replaced spare parts

Repair, spare parts, replacements

If for any reason the equipment cannot be fixed on site Client has option to get replacements from Azbar Europe for 10% value of the equipment while waiting for the repair. If the equipment is under warranty and there is no proof of Client careless handling Client has the right to get a replacement for free.

The price list of spare parts is listed here.